If your item was shipped, you have 14 days from the order ship date to get a store credit.

Items must be presented in the same condition as when they were received: unworn, undamaged, unaltered, and with the original tags, packaging (if applicable) and proof of purchase. Items that do not meet this policy will not be eligible for store credit or exchange.

Seasonal items, sale items and discounted items are FINAL SALES. All apothecary, beauty, lingerie, jewelry, swimwear, hats, sunglasses, and hair accessories are FINAL SALES. Items bought with store credit are FINAL SALES. We do not offer price adjustments for items that go on sale after the date of purchase. If you are shipping item(s) back to us, please ensure it is within this RETURN POLICY’s guidelines. You may request a return label from us for a $10 deduction from your store credit amount.

To complete your return, we require a receipt or proof of purchase. 

You can return your in-store or online orders to any Rityo location. We can accommodate returns brought in person to any Rityo location that falls within the Return Policy guidelines. A $10 restocking fee will be deducted from the store credit amount when a purchase is returned to a different Rityo location.

Please email [email protected] with your order number and reason for exchange or return accompanied by a photo and you will receive an email within 24 hours of your request. Please pack your returned item in a box or padded mailer. You may request a return label from us for a $10 deduction from your store credit amount. All shipping fees are nonrefundable.

Any returns received more than 14 days from the ship date are ineligible for return or store credit and will be automatically reshipped to the customer upon receipt at our warehouse.